simba69 Privacy Policy
This page describes what we collect when you use simba69 and how we keep that data protected. We at simba69 take your privacy seriously and comply with data protection standards applicable in the jurisdictions where we operate. When you register an account, deposit funds, place bets on Liga 1 or Champions League markets, or play live-dealer tables, we collect specific information to verify your identity, process payments, and deliver our service.
Our privacy commitments are straightforward: we collect only what we need, we do not sell your data to third parties for marketing, and we use encryption and secure servers to protect your information. We also give you the right to request, correct, or delete your personal data subject to legal and operational constraints. This policy applies to all users of simba69, regardless of whether you access via our mobile app, PWA, or web browser.
If you have questions about how we handle your data, our support team is available in English via chat and email. We respond to privacy inquiries within standard business hours. You can also contact our data protection officer using the contact details at the end of this policy.
What data we collect on simba69
We collect your personal data in stages. During account registration, we ask for your email address, full legal name, date of birth, and phone number. We use this information to create your account and contact you about account activity or service updates. We do not share your email or phone number with third parties unless required by law or to process a payment dispute.
For identity verification (KYC), we collect a copy of your national ID, passport, or driver's license, and proof of address such as a utility bill or bank statement. We store these documents securely and use them only to confirm your identity and prevent fraud. Our verification process is automated where possible, but a member of our compliance team may review your documents if our system flags any inconsistency. We retain these documents for the duration of your account and for a period after account closure as required by anti-money-laundering regulations.
When you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer to mobile banking, local payment, online payment, or e-wallet, we collect transaction records including the amount, date, and payment method. We do not store your full bank account number or wallet credentials; payment processors handle that data separately. We use transaction records to reconcile your account balance, detect suspicious activity, and comply with financial reporting obligations.
How we use your data
We use your data for five main purposes. First, to deliver the service: we need your account details and payment information to process deposits, withdrawals, and bet settlements. Second, to verify your identity and prevent fraud: KYC documents and transaction patterns help us confirm you are who you claim to be. Third, to comply with law: we retain records for tax authorities, anti-money-laundering agencies, and gaming regulators in jurisdictions where we operate. Fourth, to improve our platform: we analyze anonymized betting patterns and user feedback to enhance game performance and user experience. Fifth, to communicate with you: we send account notifications, payment confirmations, and service updates via email or SMS.
We do not use your data for marketing purposes without your explicit consent. If you opt in to marketing emails, you can unsubscribe at any time by clicking the link in the email or updating your preferences in your account settings. We do not sell your personal data to advertisers, data brokers, or other third parties. We may share anonymized, aggregated data (e.g., "X thousand users placed bets on Liga 1 matches in Jakarta during Idul Fitri") with business partners or regulators, but this data cannot identify you.
Your rights and our data practices on simba69
Third-party processors and data location
We use third-party service providers to process payments, send emails, and host our servers. These processors include payment gateways, email delivery services, and cloud infrastructure providers. We require all processors to sign data protection agreements and to use your data only for the purposes we specify. Our servers may be located outside your jurisdiction; by using simba69, you consent to your data being transferred to and processed in these locations. We apply the same security standards regardless of server location.
Cookies and tracking
We use cookies to remember your login session, store your language preference, and track your activity on simba69 for security and analytics purposes. Essential cookies are necessary for the platform to function; you cannot disable these without losing access to your account. Analytics cookies help us understand how users navigate our site and which games are most popular. You can disable non-essential cookies in your browser settings, but this may affect your experience. We do not use cookies to track you across other websites.
Your data rights
You have the right to request access to your personal data, to correct inaccurate information, and to request deletion of your data subject to legal constraints. To exercise these rights, contact our support team or our data protection officer. We will respond to access requests within 30 days. We may retain some data longer than you request if we are required to do so by law (e.g., anti-money-laundering records must be kept for several years). If you request account deletion, we will remove your personal data from active systems but may retain anonymized records for compliance purposes.
Data security and breach notification
We protect your data using encryption (TLS/SSL), secure password hashing, and restricted access controls. Our servers are monitored 24/7 for unauthorized access. If we discover a data breach that affects your personal information, we will notify you via email within 72 hours and provide guidance on steps you can take. We maintain cyber insurance and conduct regular security audits to minimize breach risk.
Contact and updates
If you have questions about this privacy policy or how we handle your data, contact our support team via the chat or email channels in your account. Our data protection officer can be reached at [email protected]. We may update this policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on simba69. Your continued use of the platform after such notice constitutes your acceptance of the updated policy.